Terms of sale

The rules that apply when you buy from Wonder Tree. We wrote them to be read: if anything is unclear, write to us at orders@skinborder.com.

1. Who sells

These terms apply to purchases made by consumers, that is, people buying for personal use and not for their trade or profession.

2. How to buy

1. Add the pieces you want to the cart, choosing any options (colour, size).
2. Go to checkout and choose the shipping country: you immediately see the shipping cost and the total.
3. On Stripe's payment page you enter your address, contact and payment details, and confirm.

Until payment is confirmed you can go back and correct anything. The contract is concluded when the payment is accepted: right afterwards you receive a confirmation email with a summary of the order and a link to a private page where you can follow its status.

The contract is concluded in the language you are browsing in (Italian, English or Portuguese). These terms remain available on this page at all times and you can save or print them; we keep your order data, which you can find on your order's private page.

3. The products

Our pieces are handmade, one at a time, in wood, leather and steel. The photos show the actual pieces, but wood and leather are natural materials: grain, shading and small differences between pieces are a feature of craftsmanship, not a defect.

Many pieces are one of a kind: if an item is sold just before you complete payment, the site will not let you buy it. Should an availability error still occur, we will let you know straight away and refund you in full.

4. Prices and payment

Prices are in euros and include VAT. Shipping costs depend on the country and are shown before payment, separately from the price of the products.

Payment is made online through Stripe, by credit or debit card and the other methods Stripe shows on the payment page (for example Apple Pay or Google Pay). The amount is charged when you place the order. We never see or store your card details.

For shipments outside the European Union, any duties, import taxes and customs charges are set by the destination country, are not included in the price and are payable by the recipient.

5. Shipping and delivery

We ship from Portugal. Costs and estimated times, in business days from dispatch:

An order travels in a single parcel, so you pay one shipping fee only: the highest rate among the products you chose. Delivery times are indicative. Free shipping on orders of € 150,00 or more in products.

As our pieces are handmade, preparing them sometimes takes a few extra days: if so, we will let you know. In any case we deliver within 30 days of the conclusion of the contract, unless agreed otherwise with you. If we do not, you may give us an additional period and, if that also expires, terminate the contract and be refunded.

Once the parcel ships, you will find the tracking number on your order's private page. The risk of loss or damage passes to you only when you receive the parcel.

6. Right of withdrawal

You have the right to withdraw from the contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the goods. If you ordered several pieces in one order and they are delivered separately, the 14 days start from the day you receive the last one.

How to withdraw

The easiest way is our online function:

Withdraw from contract here

It asks for your name, the order number and the email address to send the acknowledgement to. As soon as you confirm, we will send you without undue delay an acknowledgement of receipt on a durable medium (an email) containing your statement and the date and time you sent it.

You can also send us a clear statement of your decision by email to orders@skinborder.com or by post to our registered office, using the model withdrawal form below if you wish, although this is not required.

To meet the deadline, it is sufficient to send your communication before the 14-day period has expired.

What happens next

• Refund: we will refund all payments received from you, including standard delivery costs, within 14 days of the day we receive your withdrawal. We use the same means of payment you used, at no cost to you. We may withhold the refund until we have received the goods back, or you have supplied evidence of having sent them.
• Returning the goods: send them back within 14 days of communicating your withdrawal, to this address: Skin Border, Unipessoal Lda, Rua da Loureira, n.º 7, 2380-153 Alcanena, Portugal.
• Return costs: are borne by you.
• Condition of the goods: you are only liable for any diminished value resulting from handling other than what is necessary to establish their nature and characteristics, as you would in a shop. Please pack them well: wood and blades travel better protected.
• If you withdraw from only some of the pieces in an order, the refund covers those pieces; shipping costs are refunded in full only if you return everything.

When the right of withdrawal does not apply

The right of withdrawal does not apply to goods made to your specifications or clearly personalised according to your instructions: for example pieces made to measure under a quote agreed with us, or pieces with an engraving or customisation you requested. When a piece falls under this exception, we tell you before you buy.

7. Guarantee

Legal guarantee of conformity

All products are covered by the legal guarantee of conformity of 3 years from delivery provided by Portuguese law (Decreto-Lei n.º 84/2021). If a defect appears within the first 2 years, it is presumed to have existed at delivery and you do not need to prove it.

In the event of a defect you can ask us to repair or replace the goods; if that is not possible or not done within a reasonable time, a price reduction or termination of the contract with a refund. If the defect appears within 30 days of delivery, you can ask directly for replacement or termination of the contract. The costs of exercising the guarantee, including shipping, are borne by us.

To use it, write to orders@skinborder.com with your order number and, if possible, a photo of the defect.

The normal characteristics of natural materials (see point 3), wear from normal use, and damage caused by improper use or care — such as putting wooden pieces in the dishwasher or not conditioning leather — are not defects of conformity.

8. Complaints and disputes

For any problem, please write to us first at orders@skinborder.com: we answer personally and it is usually resolved that way.

You can also file a complaint in the Livro de Reclamações Eletrónico, Portugal's official complaints book: www.livroreclamacoes.pt.

In the event of a dispute you can turn to a consumer alternative dispute resolution body (Lei n.º 144/2015):

• CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo, www.cniacc.pt
• Centro de Arbitragem de Conflitos de Consumo de Lisboa, www.centroarbitragemlisboa.pt

More information on the Portuguese Consumer Portal: www.consumidor.gov.pt. If you live in another EU country, you can also get free help from the European Consumer Centre in your country.

9. Governing law

The contract is governed by Portuguese law. If you live in another country, you keep the protection of the mandatory consumer protection rules of your country. Your statutory rights as to the competent court are not affected.

10. Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract and prefer not to use the online function. It is not mandatory.

Last updated: 12/11/2026